Return & Refund Policy

Shade Distribution LLC · Last updated: 7/31/2026

Two kinds of products leave our warehouses, and they have different rules — custom-printed items are made for you and only you, so they can't go back on a shelf.

Stock items — frames and blank tops
Unused frames and blank (unprinted) tops in their original packaging may be returned within 30 days of delivery for a refund to your original payment method.

Start a return by emailing sales@shadedist.com with your order number — we'll send a return authorization and the correct warehouse address. Unauthorized returns can't be processed.
Return shipping is the buyer's responsibility unless the return is our error (wrong or defective item — then we cover it and make it right).
Items showing use, weather exposure, or missing parts/packaging may be refused or subject to a restocking deduction of 15%.
Refunds are issued within 5 business days of the return passing inspection.
Custom-printed items — made to order
Custom-printed canopies, walls, and umbrella fabrics are produced specifically to your approved proof. Nothing goes to production until you've signed off, which is also why these are final sale and not returnable or refundable for reasons of preference, design choices, or errors that appear in the proof you approved — please review proofs carefully, including spelling, colors, and logo placement.

We absolutely make it right when the problem is ours:

Doesn't match your approved proof (wrong design, placement, size, or specified colors)
Manufacturing defect in the printed item
Report it within 7 days of delivery to sales@shadedist.com with photos and your order number, and we'll reprint or replace at no cost. Note that on-screen colors vary by monitor; reasonable variation between screen preview and printed fabric is inherent to printing and isn't a defect.

Damaged in transit
Your order may arrive as more than one shipment (frames and printed fabric ship separately). If anything arrives damaged, keep the packaging, photograph the damage, and email us within 7 days of that shipment's delivery — we'll file the carrier claim and ship replacements. Don't discard damaged goods until the claim closes.

Cancellations
Stock items: cancellable any time before shipment.
Custom orders: cancellable in full any time before you approve your proof. After approval, production begins and printed items can no longer be cancelled; unshipped stock components of the same order can still be cancelled.
Questions? (951) 515-5213 or sales@shadedist.com.