Shipping Policy

Shade Distribution LLC · Last updated: 7/31/2027

Custom orders from us ship differently than most stores — usually as two shipments on two schedules — and this page explains exactly how, because it's actually one of the best things about ordering from the manufacturer's own distributor.

How your order ships
Frames and blank tops ship from the closest of our 7 U.S. warehouses and arrive in 2–4 days for most of the contiguous U.S. They don't wait for printing.

Custom-printed fabric goes to production after you approve your proof (digital proofs typically turn around in 1 day). Custom printing runs 5–10 business days, then your fabric ships express with its own tracking.

You get tracking for each shipment separately — by email, and live in your account portal, which shows both shipments' progress lane by lane.

Carriers and coverage
We ship via FedEx and UPS. Delivery timeframes are good-faith estimates for the contiguous U.S.; Alaska, Hawaii, and freight-scale orders are quoted individually — call us. (Decision for review: whether to state international/AK-HI availability, and the free-shipping threshold — the site currently advertises free shipping over $299.)

Rush orders
Need it sooner? Rush production can save roughly 3–5 days depending on order size. Call (951) 515-5213 before ordering and we'll tell you honestly whether your date is makeable.

Delivery issues
If a shipment arrives damaged or goes missing, email info@shadedist.com within 7 days with your order number (and photos, if damage) — we handle the carrier claim and get replacements moving. Full details in our Return & Refund Policy.